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Make an Appointment -
Use the location dropdown to specify where the appointment will take place. Selecting a different location will reload the appointment dates and times that are available to be booked.

Make an appointment in 3 steps. Step 1: Select a staff member. Step 2: Select an available date. Step 3: Select an available timeslot.

One-on-one technology help by appointment

Do you need help with your laptop computer, mobile device, or a library digital resource?

We can help you with:

  • Accessing e-books, digital audiobooks, and magazines on your device.
  • Using any library software or mobile application (e.g.  myLIBRO, Libby, Kanopy, Transparent Language)
  • Using library databases (e.g. NoveList, Ancestry Library Edition, accessing newspapers or magazines). 
  • Using the library website or catalog
  • Basic use of an iPad, Kindle, Android device, or smartphone.
  • Basic use of a computer, laptop, or the internet.
  • Creating an email address or using email.
  • Microsoft Office (Word, Excel, PowerPoint)

*Library staff are not specialists in any one area and can only offer basic assistance. For in-depth assistance, we may refer you to self-paced instructional materials, library technology classes, or an appropriate local business.

We are not able to assist with:

  • Troubleshooting or repair of personal devices. 
  • Virus or malware issues
  • Financial transactions, or offer medical, legal, or tax advice, interpretation, or recommendations.
  • Tutorials on software unavailable through the library.
  • Ongoing, generalized technology tutoring to any one patron.

Please read before requesting an appointment:

  • One on one technology help is available for Henderson County Public Library cardholders 
  • Sessions are available for up to forty-five minutes. 
  • Individuals may make one appointment per month. This is a popular service, and we want to ensure fair access for library patrons.
  • Please bring with you all chargers for your mobile devices and any passwords you might need.  
  • Library staff assume no responsibility for loss of any data or damage to devices from a patron’s use of library computers, software, or equipment.  

To make an appointment at the Edneyville, Etowah, Fletcher, Green River, or Mills River Library, call or stop by during their open hours.